FAQ

What is the promotion?

Arla Cravendale are offering consumers a Free Food Waste Action Pack with every purchase of Cravendale (limited to one per household). The consumer must purchase a bottle of Cravendale milk and then visit cravendalefoodwaste.co.uk to claim. The consumer must also upload their receipt and provide their details (full legal name, full postal address, and email address). This promotion is only live in Tesco stores and whilst stocks last.

How long does the promotion run for?

The Arla Cravendale Free Food Waste Action Pack is available from 23/09/20-28/10/20. All purchases must be supported by a till receipt dated during this time period 23/09/20 -28/10/20 and all claims must be made by 11/11/20. Following successful claim validation, please allow up to 28 days for your Free Food Waste Action Pack to arrive at your stated delivery address.

Do I need to pay for an Arla Cravendale product first?

Yes, to claim your Free Food Waste Action Pack you must first purchase a participating product.

Products included in the promotion are as follows:

• Cravendale Semi-Skimmed Milk – 1 litre
• Cravendale Semi-Skimmed Milk – 2 litre
• Cravendale Whole Milk – 1 litre
• Cravendale Whole Milk – 2 litre
• Cravendale Skimmed Milk – 2 litre

Where can I purchase a bottle of Cravendale?

In order to receive your Free Food Waste Action Pack the bottle of Cravendale must be purchased in a Tesco store.

Please note: all products are subject to availability.

Why does Arla Cravendale last longer?

We use ceramic filters to remove naturally occurring impurities whilst keeping in all the good stuff. This keeps Cravendale fresher for longer without adding any additives. Pure genius!

Can I redeem my Free Food Waste Action Pack in stores?

No, you can only claim your Free Food Waste Action pack by visiting cravendalefoodwaste.co.uk and filling out the claim form.

How many times can I make a claim?

Maximum one claim per household for the entire claim period. For the avoidance of doubt, a ‘household’ is classified as a unique postal address.

Each till receipt image can only be used once for a single claim regardless of how many Cravendale Products are purchased. Different households cannot use the same receipt.

How old do I have to be to claim my Free Food Waste Action Pack?

You must be 18 or older to claim.

CLAIMING YOUR FREE FOOD WASTE ACTION PACK

How do I make a claim?

Purchase a bottle of Cravendale milk within the Purchase Period, go to cravendalefoodwaste.co.uk, complete the online registration form by entering your personal details (full legal name, full postal address and email address) and upload a picture of your itemised till receipt or digital proof of order.

I’m a resident of the Republic of Ireland, can I claim a Free Food Waste Action Pack?

Unfortunately, this promotion is not live in the Republic of Ireland.

When can I claim my Free Food Waste Action Pack?

The Cravendale Free Food Waste Action Pack promotion opens 23/09/20 and all claims must be received by the closing date of 11/11/20. Please allow sufficient time for your Food Waste Action Pack to arrive.

When will I receive my Free Food Waste Action Pack?

You will receive your Free Food Waste Action Pack within 28 days of claim verification via Royal Mail post, second class.

To claim my Free Food Waste Action Pack, will I need to enter my card details?

No, you do not need to enter your bank details.

Why do you need my address details?

We only need your address details so we can deliver your Food Waste Action Pack to you. We will not use this information for any other purpose.

ISSUES/PROBLEMS

I have purchased a bottle of Cravendale but I cannot get onto cravendalefoodwaste.co.uk, what do I do?

If you are having any problems with the website, please email cravendalefoodwaste@responsehandlingteam.co.uk and we will be able to help you further.

You should receive a response within 3 working days.

I did not keep my receipt; can I still claim my Free Food Waste Action Pack?

No, you must be able to show purchase of a bottle of Cravendale via an original, itemised and dated receipt.

I have made a claim and have not received any confirmation in over a week, what should I do?

If you have not heard back about your claim in over seven days, please email the consumer help team: cravendalefoodwaste@responsehandlingteam.co.uk.

I have an urgent question about the promotion. Who can I speak to?

You can send an email to cravendalefoodwaste@responsehandlingteam.co.uk.

I don’t have access to the Internet?

Unfortunately, this campaign requires internet connection in order to submit your claim for a Free Food Waste Action Pack.  

Who can I contact if I have any other queries relating to Arla Cravendale?

Our consumer help team: cravendalefoodwaste@responsehandlingteam.co.uk

You should receive a response within 3 working days.

For full Terms & Conditions visit the website, cravendalefoodwaste.co.uk